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Overview
Join Sber as a 2nd Line Technical Support Engineer. Responsibilities include supporting automated systems, analyzing errors, and consulting users. Our company, Sber, is a leading financial institution in Russia, providing a wide range of banking and financial services.
What you'll do
- •Second line support for automated systems;
- •Conducting primary analysis of error causes and forwarding them to developers if necessary;
- •Analyzing system logs (ELK) and using simple queries in the database (PostgreSQL) to find and resolve errors;
- •Troubleshooting integration errors between systems;
- •Creating, modifying, and blocking accounts in described systems, managing role models;
- •Updating reference books;
- •Providing consultations to users within their area of responsibility;
- •Interacting with technical support of contractors, analysts, and developers;
- •Updating the knowledge base (Confluence), writing instructions and reports.
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