Account Manager (Ad Accounts Support)

Join as an Account Manager to provide support for ad accounts, ensuring client satisfaction and effective communication. Work remotely with flexible hours and unlimited paid leave. We provide ad account management services for media buyers and agencies on major advertising platforms. You will be their main contact person — someone who knows what is happening, responds quickly, and resolves issues.

• •Provide quick and effective support according to company standards via chat, sometimes via video calls as needed.
• •Onboard new clients, introduce them to the service, set expectations, and build trusting relationships from day one.
• •Issue and manage ad accounts, handle appeals, track status and spend, and complete verifications via ID.
• •Resolve account issues (bans, unblocks, proxy errors) and keep clients informed.
• •Identify upselling and cross-selling opportunities, help retain existing clients.
• •Monitor patterns in account performance and client behavior, highlight insights that can improve the product or processes.
• •Collaborate closely with other departments.

• •Remote work from anywhere in the world.
• •Unlimited paid vacation days.
• •5-day work week with weekend shifts (Saturday or Sunday).
• •Work schedule: 10:00–19:00 or 11:00–20:00 (Kyiv time).
• •10 paid sick days.
• •English language lessons.
• •Participation in conferences worldwide.