Account Manager / Customer Support Specialist
4.0/10
NDA
Not specified
Remote
mid
about 5 hours ago
fintechmarketingsupport
AI Summary
The vacancy has clear responsibilities but lacks compensation details and tech stack information.
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Description
What you'll do
- •Provide quick and effective support according to company standards via chat, and conduct demo calls upon request
- •Re-engage and retain inactive clients through proactive communication
- •Collaborate closely with other departments to resolve client issues promptly
- •Identify areas for improving client experience and optimizing processes
Conditions
- •Remote work
- •5-day work week (Saturday or Sunday will be working days, with a day off in the middle of the week)
- •Schedule on weekdays: 11:00 AM – 8:00 PM, on weekends: 10:00 AM – 7:00 PM
- •Paid sick days
- •Opportunity to participate in conferences
- •English language lessons
Requirements
- •2+ years of experience in customer support, preferably in affiliate marketing
- •Experience in affiliate marketing or launching advertising campaigns is a significant advantage
- •English level B2 and above (written and spoken)
- •Fluent Ukrainian
- •Excellent communication skills and a genuine desire to provide high-quality service
- •Ability to take initiative and solve problems independently
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