Account Manager - Golf

Join Lightspeed eCom as an Account Manager for the Golf team, managing a portfolio of golf course customers to enhance product adoption and ensure customer success. Remote work available within Canada and the US. Lightspeed is looking for an Account Manager to join our Golf team in North America. We are ideally looking for someone bilingual in Montreal, Quebec (but we are also open to remote candidates within Canada and the US). In this role, you will manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform.

• •Proactively reach out to customers in your portfolio to drive up product usage and add-ons.
• •Expand the usage of the many modules Lightspeed Golf offers.
• •Identify and address churn risks, and ensure adoption of new product launches.
• •Ensure a successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
• •Provide a point of escalation for any issues our large customers may encounter.
• •Perform various projects and initiatives to improve our customer’s experience with Lightspeed which would increase CSAT.
• •Identifying opportunities for reference accounts/marketing case studies from your portfolio.
• •Performing regular reporting on the state of your portfolio, and ensuring high CSAT/NPS of clients.
• •Stay up to date on the Lightspeed product, new processes, new add-ons.
• •Be the voice of the customer – and flag product requests to the appropriate teams.
• •Be involved in team and/or region wide initiatives, and on continual improvements to how we communicate and work together.
• •Provide best practices to customers regarding POS and management.
• •Keep up to date with industry best practices.
• •Work with the appropriate teams to continue to develop and improve our Customer Success and Account Management processes.
• •Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs.
• •Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

• •A flexible work environment that empowers you to do your best work.
• •A culture that celebrates performance.
• •The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• •Career-defining opportunities.
• •Benefits designed to keep you happy, healthy and fulfilled.
• •Flexible paid time off and remote work policies.
• •Equity options, because this is your company too.
• •Contributions to your pension plan. Your future matters.
• •Training opportunities to grow your skills and career.
• •Health and wellness credit so you feel your best.
• •Time off to volunteer and give back to your community.
• •Interest groups, employee led networks, social committees to sponsored sports teams.
• •Computer purchase program to get your personal Macbook.
• •Enhanced parental leave to support growing families.