Account Manager, LATAM - TRM

Join TRM as an Account Manager for LATAM, focusing on customer relationships and revenue growth in the financial sector. Ideal for candidates with a strong background in account management and customer success.

Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

• •Own and manage a book of financial institution accounts across LATAM, serving as the primary point of contact across renewals, expansions, and ongoing engagement
• •Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, regulatory, and operational priorities
• •Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and close, while maintaining strong Net Revenue Retention
• •Identify and execute upsell and cross-sell opportunities within existing accounts to achieve individual quota targets
• •Ensure customers realize consistent value from TRM’s products by aligning solutions to customer workflows and evolving needs
• •Maintain accurate pipeline, renewal forecasts, and account health tracking in Salesforce and related tools
• •Respond rapidly to customer inquiries and requests, balancing speed with high-quality, consultative engagement
• •Partner cross-functionally to resolve issues, surface customer feedback, and continuously improve the customer experience
• •Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region

• •3+ years of experience in Account Management, Customer Success, or post-sale SaaS roles, ideally supporting financial institutions in LATAM
• •Experience managing renewals, expansions, and commercial conversations with quota responsibility
• •Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to *ramp* quickly
• •Comfort managing a high-volume book of business with competing priorities and tight timelines
• •Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders
• •Clear, direct communicator who listens actively and drives alignment on next steps
• •Fluency in Spanish and English; Portuguese fluency is a strong plus
• •Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting
• •Highly autonomous and accountable; owns outcomes and follows through on commitments
• •Adaptable and resilient in a fast-moving environment where priorities evolve quickly
• •Collaborative team player who works effectively across Sales, Customer Success, *Product*, and Operations