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Overview
Join Crypto.com as an Application Support Engineer to provide L2/L3 support for our trading platform, ensuring a seamless trading experience for clients worldwide. Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Responsibilities
- •User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- •Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- •Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
- •Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- •Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Benefits
- •Competitive salary
- •Attractive annual leave entitlement including: birthday, work anniversary
- •Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- •Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- •Work Perks: Crypto.com visa card provided upon joining.
Required Skills
- •2+ years of production support experience preferably within the Banking or Financial Service industry.
- •Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- •Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- •Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- •Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- •Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- •Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- •Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- •Self-starter and able to quickly pickup new concepts, business areas and technologies.
- •Open to shift work and weekend support.