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Overview
Groma is seeking a motivated Assistant Property Manager to support daily operations in Boston. The role involves facility management, collaboration with teams, resident services, and property reporting. Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate multifamily buildings and bring institutional performance to historically overlooked sectors. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.
Facility Management
- •Support the Property Manager in overseeing day-to-day operations of our properties
- •Ensure that properties are maintained to a high standard and in compliance with all relevant regulations and codes
- •Conduct regular property inspections to identify maintenance issues and coordinate timely resolution
- •Assist with emergency service coordination and generate incident reports as needed
- •Develop a working knowledge of maintenance programs and capital improvement projects to support efficient operations and resident service requests
Collaboration
- •Work alongside Property Operations team members, including maintenance technicians and associates, to carry out daily responsibilities
- •Analyze rents to aid in substantiating property underwriting
- •Support the Property Manager in monitoring regulatory compliance and reinforcing company policies and procedures
- •Assist in developing and maintaining relationships with local vendors and contractors
- •Participate in bidding out property services to vendors and support the review of vendor contracts
Resident Services
- •Handle resident inquiries and concerns in a professional and timely manner
- •Support leasing efforts for available units and assist with property marketing
- •Coordinate resident onboarding and offboarding processes, and assist with eviction procedures in partnership with the Property Manager and legal counsel
Property Reporting
- •Track and report leasing operations metrics including responding to inquiries, coordinating tours, processing applications, lead-to-lease conversion and assisting with lease execution and renewals
- •Assist in managing property-level budgets and tracking expenses to ensure alignment with allocated budgets
- •Prepare and maintain operating reports on a weekly, monthly, and annual cadence
- •Track delinquency and unpaid balances and support collections efforts on past and current residents
Job Benefits
- •Competitive salary and benefits package, including medical, dental, and vision insurance
- •401(k) with company match
- •Fully covered insurance premiums for dental, health, and vision plans
- •Fully covered commuter passes for bus, subway, boat, or commuter rail
- •Generous paid time off policy including vacation, holiday, sick time, and parental leave
- •13 official company holidays
- •1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate, and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team
Experience
- •2–3 years of experience in property management or a related real estate operations field
- •Strong organizational, documentation, and task management skills
- •Excellent communication and interpersonal skills
- •Knowledge of relevant laws and regulations related to property management, including fair housing laws
- •Familiarity with local Boston real estate market
- •Ability to work both independently and collaboratively as part of a team
- •Availability to work evenings and weekends as needed
- •This position requires limited (3-4 hours per week) of travel within Massachusetts