Associate II - Claims

Join Zinnia as an Associate II - Claims to process complex annuity claims remotely.

Requires 1+ year experience in life insurance domain.

Zinnia is the leading technology platform for accelerating life and annuities growth.

With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products.

All of which enables more people to protect their financial futures.

Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do.

Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

## What you'll do

• •Process complex claims for Annuity policies.
• •Research and process requests while working on multiple screens and applications.
• •Resolve moderately routine questions following pre-established guidelines.
• •Perform routine research on customer inquiries.
• •Ensure customer satisfaction and strive to meet & exceed service standards.
• •Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• •Ability to work with strict timelines.
• •Should be fine with non-rotating US shift timings.

## Conditions

• •Collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services.
• •Visit our website at www.zinnia.com for more information.
• •Apply by completing the online application on the careers section of our website.
• •We are an Equal Opportunity employer committed to a diverse workforce.

• •Graduation in any stream, Commerce Graduate preferred.
• •1+ year of working experience in the Life insurance domain (Death claims) with a focus on quality including attention to details, accuracy, and accountability for your work product.
• •Experience in a professional/office related environment that required you to work regularly scheduled shifts.
• •Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• •Must be able to type 30+ WPM with 98% accuracy.
• •Effective English business communication skills required to exchange information with clients.
• •Ability to solve basic mathematical problems.
• •Must have basic Email/Letter writing skills.
• •Good understanding of MS Excel and MS-Outlook.
• •Life Insurance domain knowledge is a must (preferably Annuities).