Associate Manager | Customer Experience

Ramp is hiring an Associate Manager to lead the frontline of their CX team, focusing on live phone support and ensuring consistent standards across all channels.

Ramp is hiring an Associate Manager to lead the frontline of our CX team — the agents who serve as the voice of Ramp for thousands of customers every day.

This is a phone-first leadership role, with primary responsibility for our live phone support, while also ensuring consistent standards across secondary channels like chat and email.

## What you'll do

• •Develop and coach your team through 1:1s and feedback.
• •Drive performance and consistency by focusing on key metrics.
• •Own quality assurance and identify performance gaps.
• •Work with AI tools and drive their adoption.
• •Use data to drive decisions and process changes.
• •Lead your team through change and collaborate cross-functionally.

## Conditions

• •Salary range for NYC or SF: $108,000 - $132,000.
• •Salary range for other locations: $100,000 - $125,000.

• •Minimum 2 years of experience in a leadership role.
• •Minimum 3 years in a customer-facing technical support role.
• •Ability to work evenings, weekends, and some holidays.
• •Strong written and verbal communication skills.
• •Experience with AI tools and fast-paced change.