Associate Manager | Customer Experience
8.0/10
Ramp
$108,000 – $108,000 USD
Remote
mid
about 2 months ago
fintechsupportAI toolsdata analysiscustomer support
AI Summary
The vacancy is well-structured with clear responsibilities and compensation, but could improve on tech stack details and company profile information.
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Description
What you'll do
- •Develop and coach your team through 1:1s and feedback.
- •Drive performance and consistency by focusing on key metrics.
- •Own quality assurance and identify performance gaps.
- •Work with AI tools and drive their adoption.
- •Use data to drive decisions and process changes.
- •Lead your team through change and collaborate cross-functionally.
Conditions
- •Salary range for NYC or SF: $108,000 - $132,000.
- •Salary range for other locations: $100,000 - $125,000.
Requirements
- •Minimum 2 years of experience in a leadership role.
- •Minimum 3 years in a customer-facing technical support role.
- •Ability to work evenings, weekends, and some holidays.
- •Strong written and verbal communication skills.
- •Experience with AI tools and fast-paced change.
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