Associate Renewals Specialist - SMB

Join Chainalysis as an Associate Renewals Specialist to support SMBs in the crypto space, focusing on renewals and customer success.

Chainalysis provides complete knowledge of blockchain activities through data, services, and solutions, helping organizations navigate blockchains safely.

We are committed to diversity and inclusion, ensuring our team reflects the unique communities around us.

## What you'll do

• •Manage customer support escalations and execute renewals.
• •Train to be an expert in our product suite.
• •Partner with the team to execute automation and AI systems.
• •Drive adoption by understanding customer satisfaction and the renewal process.
• •Create a data-driven approach to manage customers at scale.

• •Understand B2B SaaS Sales and customer journey.
• •Identify and execute improvements using automation and AI.
• •Articulate and effective communication skills.
• •Enjoy working in an experimental environment.