Associate Renewals Specialist - SMB
6.0/10
Chainalysis
Not specified
Remote
mid
about 2 months ago
cryptofintechproductweb3
AI Summary
The vacancy provides clear responsibilities and company profile but lacks compensation details and specific tech stack information.
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Description
What you'll do
- •Manage customer support escalations and execute renewals.
- •Train to be an expert in our product suite.
- •Partner with the team to execute automation and AI systems.
- •Drive adoption by understanding customer satisfaction and the renewal process.
- •Create a data-driven approach to manage customers at scale.
Requirements
- •Understand B2B SaaS Sales and customer journey.
- •Identify and execute improvements using automation and AI.
- •Articulate and effective communication skills.
- •Enjoy working in an experimental environment.
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