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Overview
Join BetConstruct as a B2B Support Specialist (Night Shift) and provide exceptional support to partners in the igaming industry. Softconstruct is on a search for a new player to join our team.
What you'll do
- •Provide timely and accurate responses to partner inquiries through internal communication channels.
- •Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience.
- •Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues.
- •Adhere strictly to internal B2B support processes and workflows based on case type and internal directives.
- •Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly.
- •Escalate complicated or unresolved issues to person in charge as necessary.
- •Handle partners information with the highest level of confidentiality and professionalism.
- •Stay up-to-date with industry trends, news, and events.
- •Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.
Conditions
- •Working hours: 1:00AM-9:00AM.
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