Benefits Program Coordinator/ Lead

Join IGT as a Benefits Program Coordinator/Lead to drive employee benefit programs and ensure compliance during a time of transformation. Work in a collaborative environment focused on innovation and employee experience. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

• •Administer health, welfare, retirement, and wellness programs for U.S.-based employees, including helping to lead and design ongoing transformation and integration of company benefits.
• •Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• •Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• •Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• •Own benefits continuation and employee communications during leave events.
• •Respond to employee and manager benefit inquiries while delivering a high level of customer service and support.

• •Serve as one of the primary points of contact for employees and managers regarding leave-related inquiries and processes.
• •Coordinate leave cases with external vendors, ensuring timely initiation, case management, and resolution.
• •Act as liaison between employees, managers, vendors, Payroll, and People & Culture throughout the leave lifecycle.
• •Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• •Review vendor outputs and leave documentation for accuracy and escalate discrepancies or concerns as appropriate.
• •Coordinate return-to-work activities, communications, and system updates.
• •Support accommodations processes in partnership with People & Culture and Legal teams.

• •Follow established benefits and leave administration processes, policies, and standard operating procedures.
• •Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• •Escalate potential compliance concerns, risks, or process gaps to appropriate stakeholders.
• •Ensure compliance with applicable federal, state, and local regulations including FMLA, ADA, COBRA, HIPAA, ERISA, and company policies.

• •Utilize SuccessFactors, ServiceNow, and vendor systems to support benefits and leave administration activities.
• •Ensure data integrity, process accuracy, and adherence to service level agreements (SLAs).
• •Maintain and audit employee records within HRIS and benefits systems to support operational excellence.

• •Maintain standard operating procedures (SOPs), process documentation, and knowledge base materials.
• •Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• •Support benefits and leave administration standardization initiatives across the organization.
• •Participate in projects, system enhancements, and process improvement initiatives as needed.

• •Opportunity to support employees through impactful benefits and wellness programs within a global organization.
• •Exposure to enterprise-wide HR transformation and integration initiatives.
• •Collaborative environment focused on innovation, continuous improvement, and employee experience.
• •Career development opportunities within a growing Total Rewards and HR organization.