Blockchain Security AI Application Support Engineer
8.0/10
Crypto
$75,000 – $125,000 USD
Remote
mid
10 days ago
aicryptodevsecurityweb3AIBlockchainRustPythonNode.jsGolang
AI Summary
The vacancy is well-structured with clear responsibilities and company information, but lacks some details on payment terms and seniority.
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Description
Key Responsibilities
- •**Production Excellence & Stability**
- •Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- •Environment Management: Oversee pre-production and staging environments to ensure seamless delivery.
- •Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
- •Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- •**AI & Automation Innovation**
- •Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- •**Technical (Web 3 and Blockchain) Research**
- •Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Benefits
- •Competitive salary
- •Medical insurance package with extended coverage to dependents
- •Attractive annual leave entitlement including: birthday, work anniversary
- •Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- •Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- •Work Perks: crypto.com visa card provided upon joining.
Requirements
Requirements
- •"Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- •Past job experiences in supporting applications.
- •Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
- •Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes.
- •Degree in Computer Science or Engineering or Information Technology or similar discipline.
- •Knowledge in programming languages such as Rust or Python or Node.js or Golang.
- •**Nice to Have:**
- •Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains.
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