Brokerage Client Service Associate
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Overview
Join Alpaca as a Brokerage Client Service Associate, focusing on client support in the securities industry. Work remotely in APAC with a competitive salary and benefits. Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 9 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
What you'll do
- •Assist clients and broker partners by being the first point of contact on service needs and issues.
- •Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.
- •Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
- •Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
- •Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
- •Support ad hoc projects and operational initiatives as assigned by management.
Conditions
- •Competitive Salary & Stock Options.
- •Health Benefits.
- •New Hire Home-Office Setup: One-time USD $500.
- •Monthly Stipend: USD $150 per month via a Brex Card.