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Overview
Join Plata as a Junior Business Analyst to enhance our Ambassador Delivery Platform, focusing on operational efficiency and product development. We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers through our Ambassador Network.
What you'll do
- •Design and scale operational processes for the Ambassador Network, from onboarding and task assignment to delivery execution and quality control
- •Identify operational bottlenecks and opportunities for improvement, and translate them into scalable product and process solutions
- •Design and develop internal operational tools and backoffice functionality used by ambassadors and operations teams
- •Contribute to the development of the Ambassador App by defining requirements, designing workflows, and improving the user experience for field teams
- •Work closely with operations stakeholders to understand challenges, gather requirements, and transform them into actionable initiatives
- •Design interfaces and solutions within internal systems
- •Own and manage the business backlog: collect requests, structure them, prioritize them, and plan delivery
- •Write clear and structured business requirements for engineering teams
- •Define tasks, track progress, and ensure timely delivery of initiatives
- •Work with product analysts to define operational metrics, track performance, and measure the impact of implemented changes
- •Monitor and improve key metrics related to ambassador productivity, operational efficiency, quality, and customer experience
- •Design, document, and maintain operational regulations, workflows, and standards
- •Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary
- •Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders
Conditions
- •Relocation support to Mexico with assistance for the employee and their family
- •Flexible work from our office or hybrid
- •Healthcare Coverage
- •Education Budget: Language lessons, professional training and certifications
- •Wellness Budget: Mental health and fitness activity reimbursements
- •Vacation policy: 20 days of annual leave and paid sick leave
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