Business Analyst Junior+ [Quality Control]

Join Plata as a Junior Business Analyst in the Quality Control team, where you'll enhance operational quality and efficiency through data analysis and collaboration. We are looking for a Business Analyst to join the Quality Control team. The team safeguards the quality of operations across every division at Plata. Supported by a large team of specialists and AI-driven quality monitoring, we identify operational issues, process gaps, and improvement opportunities across the organization.

• •Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recurring issues
• •Dig into the root cause of every issue — across operations, product, the knowledge base, and the technical setup — to understand why it happens, not just that it happens
• •Own the quality-improvement loop end-to-end: turn raw findings from our QC platform into a clear, prioritized action plan
• •Coordinate fixes across operational and product teams: set tasks with the right owners, agree on timelines, and follow through until they’re closed
• •Build and prioritize a backlog of quality issues and plan their resolution quarter by quarter
• •Partner with our L&D / training team to roll out training where the fix belongs in operations

• •Relocation support to Mexico with assistance for the employee and their family
• •Flexible work from our office
• •Healthcare Coverage
• •Education Budget: Language lessons, professional training and certifications
• •Wellness Budget: Mental health and fitness activity reimbursements
• •Vacation policy: 20 days of annual leave and paid sick leave