Business System Analyst, ServiceNow Solution Architect
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Overview
Waymo is seeking a Business System Analyst, ServiceNow Solution Architect to lead the design and implementation of enterprise ServiceNow solutions, enhancing AI capabilities and integrations. Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Business Systems team defines and builds the business IT architecture that supports the commercial operation of Waymo's autonomous fleet. The team stands at the intersection of finance, operations and IT; through creative architecture, expertise and attention to detail, it ensures that Waymo has world-class capabilities across all its business processes.
What you'll do
- •Lead the architectural design, development, and implementation of enterprise ServiceNow solutions like HRSD, ITSM, WSD and Custom Apps, seamlessly embedding AI-powered features across the platform ecosystem.
- •Architect and implement complex integrations between ServiceNow, external APIs, and large language models (LLMs) using Integration Hub and Custom Skill Kits.
- •Design, build, and deploy custom generative AI workflows and contextual prompts using Now Assist Skill kit.
- •Establish code governance, standard development patterns, and rigorous security guardrails for AI agent orchestration and autonomous workflows.
- •Partner with data and business teams to evaluate and clean foundational data sources (like CMDB) to ensure high-accuracy AI retrieval performance.
- •Develop a framework for prompt engineering, Automated Test Frameworks (ATF), and platform upgrade strategies.
Conditions
- •The expected base salary range for this full-time position across US locations is $168,000 — $207,000 USD.
- •Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.
- •Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.