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Overview
Join Kraken as a Client Engagement Specialist to provide exceptional support to high-value clients, educate them on products, and drive product adoption in a remote role.
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Voice is CE's premium support channel, providing white-glove, real-time service to Kraken's high-value clients.
What you'll do
- •Deliver fast, professional, white-glove support to high-value clients and own issues through resolution
- •Educate clients on Kraken products and identify relevant opportunities to drive product adoption and growth
- •Build deep product expertise through training, dogfooding, AI, and continuous learning
- •Surface client insights and friction to help improve Kraken's products, workflows, and experiences
- •Maintain high standards across quality, security, regulatory requirements, and performance