C
Client Operations Associate
6.0/10
Copper.co
Not specified
Office / on-site
mid
about 2 months ago
cryptosupportcryptocurrencyblockchaindigital assets
AI Summary
The vacancy provides clear responsibilities and requirements but lacks compensation details and company links.
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Description
What you'll do
- •Provide technical support to institutional clients, addressing queries and troubleshooting issues.
- •Take ownership of incoming queries and manage client expectations.
- •Collaborate with internal stakeholders to resolve client queries.
- •Gather client feedback and relay it to product development teams.
- •Stay updated with industry trends and market developments.
Conditions
- •Work on a shift pattern, 5 out of 7 days, including weekends.
- •Operate within a 24/7 model to support a global financial ecosystem.
Requirements
- •Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
- •Understanding of cryptocurrency technology, blockchain, and digital assets.
- •Exceptional communication and interpersonal skills.
- •Problem-solving mindset and ability to troubleshoot technical issues.
- •Detail-oriented and organized with excellent project management skills.
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