The vacancy is well-structured with clear expectations and compensation details, though some areas could use more depth.
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Overview
Join EXANTE as a Client Services Manager to lead a high-performing team, enhance client experiences, and drive operational excellence in a fully remote environment. Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
What you'll do
- •Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
- •Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
- •Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
- •Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
- •Play a key role in incident management, ensuring issues are brought to light swiftly
- •Convert the queue to actionable insights, identifying trends and patterns to address
- •Work closely with Service Design on system optimisation and client experience
Conditions
- •A competitive salary that reflects what you bring
- •Fully remote - enjoy the freedom to work from anywhere
- •Corporate Macbook
- •Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
- •Innovative & inspiring culture, autonomous and informal work environment
- •Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
- •Ongoing education & training programs
- •Opportunity to network and connect at Corporate Events
- •Team off-sites and paid business trips when needed
- •Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work