Client Success Specialist (Chinese/English)

Join WOO Network as a Client Success Specialist to support traders on a global crypto trading platform.

Requires English and Chinese proficiency.

WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution.

WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide.

WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders.

Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia.

Our vision is to inspire confidence, higher performance, and joy in every user.

We have a mission to provide the best liquidity on the best terms.

We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.

## What you'll do

• •Deliver high-quality, responsive support to users through official WOO X support channels.
• •Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently.
• •Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience.
• •Educate users about new features, updates, and security best practices.
• •Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction.
• •Identify common user pain points and propose enhancements that strengthen engagement and loyalty.
• •Uphold WOO’s service and communication standards across all customer touchpoints.

## Conditions

• •Work flexibility and a supportive team.
• •Environment that nurtures your ideas.
• •Performance-based annual bonus for all contributors.

• •2+ years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services.
• •Excellent command of English and Chinese, both written and spoken.
• •Strong understanding of cryptocurrency trading platforms and user needs.
• •Empathetic, detail-oriented, and passionate about helping users succeed.
• •Strong problem-solving, communication, and multitasking skills.
• •Comfortable working independently in a global, fast-paced remote environment.
• •Familiarity with CRM systems, ticketing tools, or community management platforms.