Client Support Analyst
7.0/10
Ripple
Not specified
Office / on-site
mid
about 2 months ago
cryptofintechsupportSQLAPIsRSASymantec
AI Summary
The vacancy provides clear role responsibilities and company culture but lacks specific compensation details and measurable KPIs.
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Description
What you'll do
- •Be the front line for our clients and a trusted partner across the business.
- •Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions.
- •Manage and prioritize incoming requests to hit SLAs without sacrificing quality.
- •Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering.
- •Spot patterns in client issues and turn them into actionable insights.
Conditions
- •Competitive salary, bonuses, and equity.
- •Comprehensive benefits covering physical and mental healthcare.
- •Generous vacation policy and industry-leading parental leave policies.
- •In-office collaboration for moments that matter.
- •Catered lunches and fully-stocked kitchens.
Requirements
- •Experience in B2B technical support, ideally in a SaaS environment.
- •Comfortable navigating APIs, bank connectivity, and payment formats.
- •Strong troubleshooting skills and working knowledge of SQL and reporting tools.
- •Familiarity with treasury, banking, or accounting concepts is a plus.
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