Client Support Lead I
9.0/10
Zinnia
$100,000 – $204,500 USD
Remote
lead
about 2 months ago
fintechsupportSQLclient/servernetwork environmentsMicrosoft ExcelMicrosoft Word
AI Summary
The vacancy is well-structured with clear compensation and requirements, but could improve on tech stack details and KPIs.
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Description
What you'll do
- •Take ownership of clients issues and coordinate with internal stakeholders for timely resolutions.
- •Mentor teammates to ensure constant improvement.
- •Develop best practices, standards, and policies for the team.
- •Drive resolution of production issues.
- •Assist in research and investigation of escalated production issues.
- •Track incidents through completion while providing regular updates.
- •Document business impact and resolution steps.
Conditions
- •Excellent career progression and competitive compensation.
- •Health/dental insurance, parental leave, 401(k), incentive/bonus opportunity.
- •Tuition reimbursement.
- •Collaboration with smart, creative professionals.
- •Equal Opportunity employer committed to a diverse workforce.
Requirements
- •Bachelor's degree in Computer Information Systems, Business Administration, or related field; or equivalent work experience.
- •Expert knowledge of SQL, client/server, and network environments.
- •Advanced Microsoft PC software experience.
- •Excellent communication skills.
- •Proven ability to lead and mentor teammates.
- •7-10 years work experience in systems or quantitative analysis.
- •Expert level Annuity and Life Insurance industry-related knowledge.
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