Concierge Specialist IV
8.0/10
$52,000 – $88,000 USD41.7% below market
Remote
mid
about 3 hours ago
cryptofintechsupportcustomer successaccount managementCRMSalesforceZendeskGoogle Suitegenerative AI
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Overview
Join Coinbase as a Concierge Specialist IV, where you'll manage high-value customer relationships and drive satisfaction. This remote role requires expertise in customer success within financial services or crypto. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”
What you'll do
- •Own and deepen relationships with a portfolio of Coinbase's highest-value customers.
- •Lead resolution of complex, escalated customer issues by partnering cross-functionally.
- •Serve as a top-tier escalation point for specialized issues.
- •Drive customer onboarding and product adoption.
- •Partner with CX leadership to identify trends and shape process improvements.
- •Mentor and support junior Concierge agents.
Conditions
- •Target annual base salary: $52K-$88K.
- •Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
Skills
customer successaccount managementCRMSalesforceZendeskGoogle Suitegenerative AI
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