Consumer Operations, Program Manager

Join Stripe as a Consumer Operations Program Manager to lead cross-functional teams and enhance user experience through operational improvements and compliance. Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

• •Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.
• •Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
• •Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.
• •Develop customer support strategies and implement tools to enhance self-service options for users.
• •Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
• •Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).

• •Salary: $150,301 - $210,600/yr
• •40 hrs/week
• •50% Telecommuting permitted
• •Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.