Country Manager (Argentina) — Customer Support

We are seeking a strong specialist to manage user support in Argentina for our international iGaming platform. We are an international iGaming platform expanding in the Latin American market.

• •Manage the support team (operators, team leads as growth occurs)
• •Monitor service quality: response speed, issue resolution, user satisfaction
• •Organize support operations (chats, email, tickets)
• •Train and develop the team
• •Handle complex cases and assist in their resolution
• •Work with user feedback and relay it to the product team
• •Control key metrics (response time, resolution time, etc.)
• •Improve processes and implement simple automation

• •Competitive salary + bonuses
• •Remote work
• •Opportunity to build support your way
• •Fast-growing international team