Customer Care Specialist

We are looking for a Customer Care Specialist to join our support team, capable of effectively communicating with users and resolving issues calmly.

• •Process user inquiries in the helpdesk.
• •Handle complaints, negativity, and conflict situations.
• •Escalate complex cases to L3 according to internal rules.
• •Document important information on cases and adhere to support regulations.
• •Maintain a high level of tone of voice: calm, clear, without template responses.
• •Work with the knowledge base and suggest improvements for frequent user questions.

• •Remote work.
• •Schedule 2/2 from 10:00 to 22:00 or from 22:00 to 10:00 - Moscow.
• •Work in a support team, with internal regulations and a knowledge base.
• •Probation period — 2 months.

• •Preferably 6 months of experience in support (candidates without experience will be considered).
• •English language proficiency at least B2 — must be able to write confidently to users.
• •Turkish language is a significant plus.
• •Ability to work with dissatisfied users without aggression or panic.
• •Literacy, attentiveness, and ability to quickly understand context.
• •Willingness to work a 2/2 schedule from 10:00 to 22:00 or from 22:00 to 10:00 Moscow time.
• •Experience in gaming, betting, marketplace, fintech, crypto, or digital products is a plus.
• •Experience with Intercom, Zendesk, Chatwoot, and other helpdesk systems is a plus.