Customer Delivery Lead
8.0/10
SD Worx
$51,750 – $86,250 USD
Remote
mid
1 day ago
hrtechSAP HCMAgileLean
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Description
Key Responsibilities
- •Act as the primary contact for customers regarding all service-related topics
- •Build and maintain strong, trust-based relationships with customers and stakeholders
- •Align priorities within the squad and manage backlog, workload, and delivery progress
- •Ensure delivery in line with SLA, SOW, and contractual agreements
- •Proactively communicate on service performance, risks, and issues
- •Monitor customer satisfaction and manage escalations in coordination with stakeholders
- •Review time registrations and support financial follow-up and invoicing
- •Monitor and manage customer profitability, ensuring alignment between effort and contract
- •Coordinate with internal teams, partners, and international delivery hubs
Key Advantages
- •Experience with SAP HCM solutions (preferably in AMS environments)
- •Knowledge of Agile / Lean ways of working
- •Experience working with distributed (onshore/offshore) teams
- •Understanding of SLA/KPI management and financial tracking
Requirements
What You Bring
- •Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR or a related field.
- •Fluent in Polish and English
- •Experience in service delivery / AMS / IT service management
- •Experience in project or delivery management
- •Strong understanding of customer relationship management and governance
- •Excellent communication and stakeholder management skills
- •Ability to prioritize, manage workload, and operate in a dynamic environment
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