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Overview
Join Figma as a Customer Enablement Manager in Singapore to help large customers maximize their use of the Figma platform through tailored strategies and collaboration with internal teams. Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
What you’ll do at Figma
- •Manage the adoption journey for a portfolio of large, strategic customers
- •Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- •Document proactive engagement strategies as part of high quality, bespoke enablement plans
- •Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- •Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
- •Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- •Deliver live and scalable training sessions customized to customer maturity and needs
- •Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Conditions
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
- •Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
- •We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- •We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected].
We’d love to hear from you if you have
- •3+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- •Excellent communication skills, with the ability to connect with a wide range of customer personas
- •Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- •A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
While it’s not required, it’s an added plus if you also have
- •Experience using Figma or working with design and collaboration tools
- •Background in UX/UI, Design Ops, or Frontend Development