Customer Experience Intern

Join Brale as a Customer Experience Intern and gain hands-on experience in a fintech startup. You'll monitor customer support tickets, investigate transactions, and create documentation to enhance customer experience. Brale is the infrastructure layer behind programmable money. We help fintechs and platforms launch and run compliant stablecoin programs—fast, multi-chain, and enterprise-ready.

• •Monitor and triage customer support tickets in Pylon (roughly 10–20 per day)
• •Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context when required
• •Guide customers to the right resources and documentation
• •Create and maintain runbooks and internal documentation so the team can move faster
• •Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers

• •Fully remote is welcome. If you’re in the Des Moines area, there’s an option to work from the office, but this is optional.
• •This is a 3 month paid internship.

• •Some form of customer-facing experience: restaurant, retail, call center, IT helpdesk, or anything where you’ve had to actually help people
• •Empathy for customers and a sense of ownership when something goes wrong
• •Willingness to roll up your sleeves, learn new tools, and figure things out
• •Comfort operating in a fast-moving environment where processes are evolving and changing

• •Genuine curiosity about fintech, Web3, or programmable money (or excitement to learn)
• •Background or coursework in Web3, crypto, or financial technology