UC
Customer IT Support Engineer
5.0/10
Unknown Company
Not specified
Remote
mid
about 1 month ago
aisupporttechSQLAPIGrafanaELKKibanaITSMITILDockerKubernetes
AI Summary
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Description
What you'll do
- •Support and resolve technical issues for customers using the AI Agents platform.
- •Monitor system status and respond to incidents.
- •Troubleshoot, prioritize, and escalate issues as needed.
- •Coordinate cross-team incident resolution until full recovery.
- •Inform stakeholders and clients of updates.
- •Conduct incident analysis and implement improvements.
Conditions
- •Remote work from North and South America and Western Europe.
- •Working hours: 09:00–18:00 (Mexico time, CST/CDT).
Requirements
- •Over 2 years of relevant experience in IT support/operations.
- •Basic knowledge of SQL and API.
- •Experience with monitoring tools (Grafana, ELK, Kibana).
- •Knowledge of ITSM systems and ITIL fundamentals.
- •Experience with Docker, Kubernetes (K8s), Prometheus, and CI/CD tools is highly desirable.
- •Understanding of AI Agents is an advantage.
- •Knowledge of Python is an advantage.
- •High responsibility and communication skills.
- •Native English proficiency required (Spanish is a plus).
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