Customer Service Agent
The vacancy is well-structured with clear expectations and compensation details, though some areas could use more depth.
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Overview
Join Entain as a Customer Service Agent in Kahnawake, Canada, and deliver exceptional service in sports betting and gaming. Enjoy a competitive salary, bonuses, and a hybrid work model. Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together!
Job Description
- •Deliver exceptional service through live chat, email, and phone.
- •Help resolve queries and troubleshoot issues.
- •Create positive customer experiences.
Compensation and Benefits
- •Pay: $41,600-$44,000/year, determined by experience.
- •Bonus: Quarterly performance bonuses up to 10%.
- •Insurance: Premium group health insurance (post probation), 80% employer covered.
- •Retirement: Company-matched private retirement plan after one year.
- •Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.
Qualifications
- •Previous customer service, contact centre, gaming, betting, or office-based support experience.
- •Experience interpreting and responding to customer requests.
- •Problem-solving skills.
- •Experience building relationships with main partners for each assigned customer.
- •Comfortable working across multiple systems.
- •Good typing speed and computer literacy.
- •Proficiency in Microsoft Office applications.
- •Experience with customer support or ticketing platforms is advantageous.
- •French language skills are an asset but not essential.