Customer Service Agent - Dutch Speaking

Join Kindred Group as a Dutch-speaking Customer Service Agent in Malta. Engage with customers, assist with inquiries, and ensure satisfaction in a dynamic online gambling environment. As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever!

• •Deliver customer support in Dutch and English across LiveChat (70%), e-mail and telephone
• •Cover multi markets, using the translation tools available
• •Guide players through the website &/or Mobile App platform assisting them in using our services and products
• •Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
• •Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
• •Speak on behalf of customers by providing useful feedback on their experiences
• •Support your colleagues and contribute to a great team atmosphere
• •Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role
• •Identify and raise any non-compliance incidents promptly to your line manager
• •Challenge processes, policies and projects that will negatively impact compliance within the Group
• •Complete all mandatory compliance training assigned to you
• •Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear

• •€500 per year Well-being allowance
• •Relocation support
• •24 days holiday (+ public holidays)
• •Subsidised meals
• •Flexible Hybrid working (Office/home)
• •6 weeks fully remote working
• •Anniversary awards
• •Private Health Insurance
• •Dedicated Career Development Plan
• •Friendly Atmosphere in a fantastic office

• •Fluency in Dutch and English, both spoken and written is essential
• •Responsible, and reliable team player
• •Experience of complex problem solving
• •Ability to multi-task in a fast-paced environment
• •Good understanding of basic internet and technical concepts