Customer Service Agent - Romanian Speaker

Join Kindred Group as a Customer Service Agent, providing exceptional support in Romanian and English. Engage with customers globally and enhance their gambling experience in a flexible hybrid working environment. As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever!

• •Deliver Romanian and English language customer support across LiveChat, email
• •Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
• •Guide players through the website &/or Mobile App platform assisting them in using our services and products
• •Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
• •Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
• •Speak on behalf of customers by providing useful feedback on their experiences
• •Support your colleagues and contribute to a great team atmosphere

• •€500 per year Well-being allowance
• •24 days holiday (+ public holidays)
• •Subsidised meals
• •Flexible Hybrid working (Office/home)
• •6 weeks fully remote working
• •Anniversary awards
• •Private Health Insurance
• •Dedicated Career Development Plan
• •Friendly Atmosphere in a fantastic office