Customer Service Representative (Portuguese)

Join Binance as a Customer Service Representative in Buenos Aires, Argentina.

Provide exceptional support in Portuguese and English for the world's largest cryptocurrency exchange.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more.

We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

## What you'll do

• •Handle high amounts of live chat and incoming emails
• •Provide accurate, valid and comprehensive information
• •Follow communication procedures, guidelines, and policies
• •Support other business units with customer liaison, accurately document customer requests
• •Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• •Go the extra mile to engage customers

## Conditions

• •Shape the future with the world’s leading blockchain ecosystem
• •Collaborate with world-class talent in a user-centric global organization with a flat structure
• •Tackle unique, fast-paced projects with autonomy in an innovative environment
• •Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• •Competitive salary and company benefits
• •Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

• •College degree or above
• •Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
• •Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
• •Outstanding new graduates are also welcomed to apply
• •High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• •Ability to work under pressure, strong communication skills and exceed beyond expectation
• •Passionate for customer service industry and can accept to work under different work shifts
• •Positive about the crypto industry
• •Willing to work weekends and irregular hours which will include night shifts