Customer Service Representative (Slovenian & English)
8.0/10
Binance
$135,000 – $225,000 USD
Remote
mid
5 days ago
cryptosupport
AI Summary
The vacancy is well-structured with clear responsibilities and compensation, but lacks details on tools and company links.
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Description
What you'll do
- •Handle high volumes of live chat and support tickets across assigned language queues
- •Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- •Provide accurate, valid, and comprehensive information on platform features, products, and processes
- •Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
- •Follow communication procedures, guidelines, and policies
- •Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
- •Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
- •Go the extra mile to engage customers and deliver a best-in-class experience
- •Perform other tasks as assigned by team leaders
Conditions
- •Shape the future with the world’s leading blockchain ecosystem
- •Collaborate with world-class talent in a user-centric global organization with a flat structure
- •Tackle unique, fast-paced projects with autonomy in an innovative environment
- •Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- •Competitive salary and company benefits
- •Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Requirements
- •1+ years experience of proven customer facing experience or experience as a customer service representative
- •Strong IT proficiency and ability to handle moderately technical customer queries
- •Exceptional written communication skills and active listening ability
- •Ability to multi-task, prioritize, and manage time effectively
- •Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- •Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
- •Knowledge of the cryptocurrency/blockchain field is a strong advantage
- •Fluent in English and Slovenian
- •Willing to work weekends and irregular hours which will include night shifts
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