Customer Solutions Specialist
7.0/10
Dune
Not specified
Remote
mid
about 2 months ago
analyticscryptosupportweb3SQLTechnical SupportDataZapierPylonClaudeBigQueryDatabricks
AI Summary
The vacancy is well-defined in tasks and requirements but lacks salary specifics and company links.
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Description
What you'll do
- •Troubleshoot and resolve technical issues for paid users across high-traffic support channels (Slack, Telegram, Zendesk).
- •Stay curious and proactive, digging deep into complex customer issues to identify root causes and drive resolutions.
- •Collaborate with Product and Engineering to escalate problems and ensure user needs are addressed effectively.
- •Develop and refine support documentation, FAQs, and user guides to empower users and streamline support.
- •Build automation workflows that proactively address recurring customer issues, enhancing the overall support experience at scale.
Conditions
- •A competitive salary and equity package.
- •5 weeks PTO + local public holidays.
- •A fully remote-first approach with flexible working hours.
- •Private medical insurance, dental & vision.
- •Paid parental leave: 16 weeks for primary and 6 weeks for secondary caregivers.
- •Quarterly offsites in various exciting locations.
- •Yearly travel allowance for co-working.
- •Allowance for at-home setup or co-working space.
- •Dune swag.
Requirements
- •2+ years of experience in customer support, technical support, or similar roles.
- •Experience with crypto data, ideally with hands-on use of Dune.
- •Familiarity with SQL or basic data querying to help diagnose user issues firsthand.
- •A proven ability to stay organized and thrive under pressure in a fast-paced, multi-channel support environment.
- •Strong investigative skills and a problem-solving mindset, with the curiosity to dive into technical issues.
- •Excellent communication skills, with an empathetic approach to helping users navigate challenges.
- •Based in the US East Coast (EST) or Europe West (GMT or CEST).
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