Customer Success Engineer
9.0/10
GitLab
$80,500 – $138,000 USD
Remote
mid
about 2 months ago
devtechDevSecOps toolssoftware developmentsystems engineering
AI Summary
The vacancy is well-structured with clear compensation but could improve on company details and specific KPIs.
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Description
What you'll do
- •Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
- •Partner with Customer Success Managers to go deep on GitLab use case implementation (e.g., source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
- •Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
- •Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
- •Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
- •Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- •Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
- •Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.
Requirements
- •Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
- •Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
- •Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
- •Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
- •Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- •Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
- •Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; transferable experience from related roles and backgrounds is welcomed.
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