Customer Success Lead

Join Tempo as a Customer Success Lead to own the full customer journey for enterprise payments on-chain, working closely with product, engineering, and partnerships teams.

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases.

Our goal is to move money reliably, cheaply, and at scale.

Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re building the infrastructure needed to bring real, substantial economic flows onchain.

Our team primarily works in-person out of our San Francisco and NYC offices.

We like to move fast and swing for the fences — join us!

## What you'll do

• •Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles.
• •Serve as a consultative design partner during pre-sales.
• •Help structure integration scopes, success criteria, and launch timelines.
• •Own the end-to-end success of Tempo's enterprise customers post-launch.
• •Build and manage onboarding programs.
• •Serve as the primary escalation point for technical and operational issues.
• •Establish health metrics, QBRs, and success frameworks.
• •Develop scalable playbooks for onboarding and partner growth.
• •Act as the voice of the customer internally.

• •Proven experience in customer success, solutions engineering, or technical account management.
• •Deep familiarity with enterprise B2B sales cycles and the post-sales motion.
• •Comfortable operating across both business and technical stakeholders.
• •Experience working with developers, integration teams, or infrastructure partners is a strong plus.
• •Track record of building CS functions from scratch.
• •High EQ and a service-oriented mindset.
• •Scrappy and hands-on.
• •Proactive and anticipatory.
• •Clear, compelling communicator.
• •Energized by ambiguity and the pace of an early-stage company.
• •Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins.