Customer Success Lead
6.0/10
Tempo
Not specified
Office / on-site
lead
about 2 months ago
cryptofintechsupportweb3
AI Summary
The vacancy provides clear role responsibilities and requirements but lacks compensation details and specific tech stack information.
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Description
What you'll do
- •Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles.
- •Serve as a consultative design partner during pre-sales.
- •Help structure integration scopes, success criteria, and launch timelines.
- •Own the end-to-end success of Tempo's enterprise customers post-launch.
- •Build and manage onboarding programs.
- •Serve as the primary escalation point for technical and operational issues.
- •Establish health metrics, QBRs, and success frameworks.
- •Develop scalable playbooks for onboarding and partner growth.
- •Act as the voice of the customer internally.
Requirements
- •Proven experience in customer success, solutions engineering, or technical account management.
- •Deep familiarity with enterprise B2B sales cycles and the post-sales motion.
- •Comfortable operating across both business and technical stakeholders.
- •Experience working with developers, integration teams, or infrastructure partners is a strong plus.
- •Track record of building CS functions from scratch.
- •High EQ and a service-oriented mindset.
- •Scrappy and hands-on.
- •Proactive and anticipatory.
- •Clear, compelling communicator.
- •Energized by ambiguity and the pace of an early-stage company.
- •Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins.
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