Customer Success Manager
6.0/10
Allium
Not specified
Remote
mid
about 2 months ago
customer supportweb3Customer Success Program DevelopmentRevenue ExpansionBlockchainWeb3 InfrastructureExecutive Relationship ManagementCustomer Health ScoringRisk ManagementProduct-Led Customer AdvocacySaaSInfrastructure GTM Strategy
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Description
What you'll do
- •Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across accounts.
- •Design and implement scalable Customer Success strategies.
- •Partner with Sales for upsells and cross-sells.
- •Build executive relationships and act as a strategic advisor.
- •Translate customer feedback into product insights.
- •Develop customer health scoring systems.
- •Create frameworks and customer education programs.
- •Turn successful customers into advocates.
Requirements
- •5+ years in Customer Success, Account Management, or Strategic Partnerships.
- •Experience in Web3, blockchain, or infrastructure-as-a-service products.
- •Track record of developing Customer Success strategies.
- •Experience managing large enterprise accounts and high-velocity users.
- •Understanding of customer health modeling and risk mitigation.
- •Ability to work cross-functionally with Product, Engineering, Sales, and Marketing.
- •Exceptional communication skills.
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