Customer Success Manager III - Safe
6.0/10
Safe
Not specified
Remote
senior
about 2 months ago
productsupporttechGISCRMCustomer Success toolsdata integrationworkflow automation
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Description
What you'll do
- •Manage a portfolio of strategic and enterprise customer accounts
- •Lead onboarding and guide customers to early and ongoing value realization
- •Build and maintain relationships with multiple stakeholders, including executive leaders
- •Facilitate discovery sessions to understand complex customer needs and environments
- •Develop and lead Mutual Success Plans aligned to business outcomes
- •Lead Quarterly and Executive Business Reviews focused on value and future opportunities
- •Identify and qualify expansion opportunities through proactive engagement and insight
- •Support and guide customers through complex technical and solution-oriented challenges
- •Translate customer needs into solution approaches in collaboration with internal teams
- •Share customer insights to inform product direction and business strategy
- •Contribute to Customer Success processes, playbooks, and best practices
Conditions
- •Meaningful Work: Make a profound impact across our business, workplace and data integration product
- •A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support
- •Social Responsibility: Become part of a team that finds meaningful ways to give back
- •Learning & Career Development: Take advantage of an annual learning budget and training programs paid for by Safe
- •Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle
- •Work-Life Balance: Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year
- •Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1
- •Family is important: Parental Leave Top-Up Program for new parents
- •Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program
- •An Accessible Commute: Located close to public transit, with complimentary parking and bike storage
Requirements
- •4+ years of experience in Customer Success, Professional Services or a related consultative role
- •Experience managing complex or enterprise customer accounts
- •Experience working with GIS and industry-specific use cases
- •Ability to navigate multi-stakeholder environments and build executive relationships
- •Strong communication skills, including presenting to technical and non-technical audiences
- •Experience leading customer engagements that drive measurable business outcomes
- •Ability to connect technical solutions to business needs
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