Customer Success Manager III - Safe

Join Safe as a Customer Success Manager III to lead customer relationships from onboarding to value realization.

Work remotely with enterprise accounts, aligning FME capabilities with business goals.

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting.

## What you'll do

• •Manage a portfolio of strategic and enterprise customer accounts
• •Lead onboarding and guide customers to early and ongoing value realization
• •Build and maintain relationships with multiple stakeholders, including executive leaders
• •Facilitate discovery sessions to understand complex customer needs and environments
• •Develop and lead Mutual Success Plans aligned to business outcomes
• •Lead Quarterly and Executive Business Reviews focused on value and future opportunities
• •Identify and qualify expansion opportunities through proactive engagement and insight
• •Support and guide customers through complex technical and solution-oriented challenges
• •Translate customer needs into solution approaches in collaboration with internal teams
• •Share customer insights to inform product direction and business strategy
• •Contribute to Customer Success processes, playbooks, and best practices

## Conditions

• •Meaningful Work: Make a profound impact across our business, workplace and data integration product
• •A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support
• •Social Responsibility: Become part of a team that finds meaningful ways to give back
• •Learning & Career Development: Take advantage of an annual learning budget and training programs paid for by Safe
• •Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle
• •Work-Life Balance: Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year
• •Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1
• •Family is important: Parental Leave Top-Up Program for new parents
• •Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program
• •An Accessible Commute: Located close to public transit, with complimentary parking and bike storage

• •4+ years of experience in Customer Success, Professional Services or a related consultative role
• •Experience managing complex or enterprise customer accounts
• •Experience working with GIS and industry-specific use cases
• •Ability to navigate multi-stakeholder environments and build executive relationships
• •Strong communication skills, including presenting to technical and non-technical audiences
• •Experience leading customer engagements that drive measurable business outcomes
• •Ability to connect technical solutions to business needs