Customer Success Strategy & Operations Manager

Join Cursor as a Customer Success Strategy & Operations Manager to build the operating system for our AI Deployment Management function, driving customer adoption, retention, and growth. Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

• •Establish key metrics and compensation models for the ADM organization
• •Evaluate performance of the business, drivers and trends, and guide targeted action plans
• •Build, refine and optimize headcount and capacity models to ensure we make the right investments
• •Build, refine and optimize segmentation modeling to ensure we deliver the right service model that ultimately leads to revenue growth
• •Build and operationalize frameworks with the ADM organization, such as health scores, maturity models and corresponding playbooks that drive usage and growth
• •Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization
• •Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making
• •Serve as a trusted advisor to the leadership team; You can think big picture and also lean in to figure out how to get things done iteratively
• •Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together
• •Incorporate a global mindset into your work, taking into account local nuances and input and ensuring global plans stick regionally