Customer Support Agent (Call Center)

Join Rocks Partners as a Customer Support Agent in the iGaming sector. Open to candidates with or without experience, focusing on growth and responsibility. English proficiency required. Rocks Partners invites a contact center specialist to the customer support team in the iGaming sector. We are open to candidates with or without experience — the main thing is that you are inspired by growth, feel responsible for results, and confidently speak English (both orally and in writing). We will help you settle in and grow to the position of VIP manager.

• •Make outgoing calls to clients using approved scripts;
• •Provide text support in chat;
• •Adhere to service quality standards and communication protocols;
• •Work in a distributed team on a shift schedule (2 days on / 2 days off);
• •Interact with security, fraud monitoring, product, and CRM departments as needed;
• •Work in a ticket system and CRM (training provided on-site).

• •Fully remote work with a fixed schedule and clear expectations for results;
• •Regular training and support to ensure effectiveness and development;
• •Dynamic environment with support for initiatives and real career growth opportunities;
• •Opportunity to propose ideas — their implementation depends on team priorities and management approval.