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Overview
Join our international cryptocurrency payment platform as a Customer Support Agent. Help users and merchants with their inquiries in a fast-paced, high-load environment. We are an international cryptocurrency payment platform. We process hundreds of thousands of transactions, working with B2B and B2C clients worldwide, and are currently scaling our support team to make our service a benchmark for quality.
What you'll do
- •Provide prompt and quality assistance to users and merchants in chats (no cold calls).
- •Understand technical cases: transaction delays, API integrations, blockchain network questions, and P2P operations.
- •Adhere to strict and clear quality standards and response time metrics (SLA/FRT).
- •Create bug reports for the development and QA teams if something goes wrong.
Conditions
- •Salary: Discussed individually based on interview results (stable payments in USDT/fiat).
- •Format: Fully remote, work from anywhere in the world.
- •Schedule: Shifts (discussed during the interview, including night shifts, as we support clients 24/7).
- •Growth: Transparent KPI system. Show proactivity — quickly grow to Senior Specialist or Team Lead.
- •Tools: Work with top stack (Zendesk, Jira, Slack). Clear knowledge base with answers to 95% of questions.
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