OC
Customer Support
6.0/10
Online Casino Operator
Not specified
Remote
mid
6 days ago
igamingsupport
AI Summary
The vacancy provides clear tasks and requirements but lacks compensation specifics and company details.
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Description
Responsibilities
- •Handle player inquiries via live chat and email in Spanish and/or English
- •Resolve issues related to verification (KYC), payments, bonuses, and platform functionality
- •Adhere to SLA for first response time and communication quality
- •Document recurring issues and escalate them to the product team
- •Participate in writing and updating the knowledge base / FAQ
- •Interact with payment providers regarding disputed transactions if necessary
Conditions
- •Fully remote work format
- •Stable shift schedule + additional pay for night shifts
- •Opportunities for growth as the team scales
- •Competitive salary (paid in $)
Requirements
Requirements
- •At least 1 year of experience in user support within iGaming
- •Proficiency in English/Spanish
- •Strong written communication skills, ability to explain complex issues in simple terms
- •Stress resilience when dealing with conflict situations
- •Willingness to work in shifts (including evening/night shifts)
- •Understanding of KYC processes, payment systems, and bonus rules
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