Customer Support Representative (Ireland)

CoinJar seeks a Customer Support Representative in Ireland to provide industry-leading support for its cryptocurrency exchange products.

The role is remote with occasional office visits, offering a 4-day work week and a salary of €35,000–€37,500.

CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland.

You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers.

## What you'll do

As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base.

## Conditions

• •Almost fully remote working
• •Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
• •Training & development opportunities

### Essential

• •Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
• •Proficiency in using customer support software and tools
• •Excellent written and verbal communication skills
• •Strong attention to detail and accuracy in handling customer information
• •Exceptional time management and organisational abilities
• •Robust problem-solving and troubleshooting skills
• •Ability to simplify complex technical concepts
• •Capability to thrive in a fast-paced environment with high inquiry volumes
• •Adaptability to learn new technologies and stay updated on industry developments
• •Must be authorised to work in Ireland
• •Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays

### Desirable

• •Basic understanding of cryptocurrency and blockchain technology
• •Experience using cryptocurrency exchanges or wallets
• •Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
• •KYC/AML experience
• •Knowledge of compliance and security protocols related to cryptocurrency