Customer Support Representative (Ireland)
8.0/10
CoinJar
Not specified
Remote
mid
about 2 months ago
cryptosupportweb3customer support softwarecommunication skillsproblem-solvingtroubleshootingcryptocurrency knowledge
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Description
What you'll do
As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base.
Conditions
- •Almost fully remote working
- •Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
- •Training & development opportunities
Requirements
Essential
- •Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
- •Proficiency in using customer support software and tools
- •Excellent written and verbal communication skills
- •Strong attention to detail and accuracy in handling customer information
- •Exceptional time management and organisational abilities
- •Robust problem-solving and troubleshooting skills
- •Ability to simplify complex technical concepts
- •Capability to thrive in a fast-paced environment with high inquiry volumes
- •Adaptability to learn new technologies and stay updated on industry developments
- •Must be authorised to work in Ireland
- •Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays
Desirable
- •Basic understanding of cryptocurrency and blockchain technology
- •Experience using cryptocurrency exchanges or wallets
- •Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
- •KYC/AML experience
- •Knowledge of compliance and security protocols related to cryptocurrency
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