Customer Support Specialist
8.0/10
Dealfront
$63,250 – $109,250 USD
Remote
mid
about 2 months ago
marketingsupporttechGoogle AnalyticsSalesforceCRMsZapierAPIs
AI Summary
The vacancy is well-structured with clear responsibilities and salary, but lacks detailed KPIs and company links.
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Description
What you'll do
- •Support customers, prospective customers, and partners with Leadfeeder-related questions and requests
- •Handle inbound conversations across live chat and email
- •Help customers adopt the product more effectively and get stronger outcomes from their usage
- •Follow up on open issues and keep cases moving toward resolution
- •Collaborate with internal teams to escalate and resolve product or technical issues
- •Maintain accurate customer records and keep internal systems and documentation up to date
- •Support operational workflows, including reporting, bug coordination, and GDPR-related removal requests during the transition phase
- •Contribute to team projects and continuous improvement initiatives that enhance the customer experience
Conditions
- •A high performing team that supports each other and celebrates success together
- •Flexible working hours as well as the possibility to work fully remotely or in one of our offices or in a hybrid model
- •Attractive benefits and rewards
- •Team events
- •Mental Health support with Auntie
Requirements
- •Experience in a customer-facing B2B role
- •Experience working in a B2B SaaS environment
- •Strong written communication skills and confidence supporting customers across chat and email
- •Strong follow-through, attention to detail, and a solution-oriented mindset
- •A customer-first approach and the ability to communicate with clarity and empathy
- •Interest in marketing, sales, and how B2B teams use software to generate pipeline
- •Motivation to learn quickly and contribute as part of a collaborative support team
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