UC
Customer Support Technical Manager
7.0/10
Unknown Company
Not specified
Remote
mid
2 months ago
igamingLiveChatHelpDeskAPIbot development
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Description
What you'll do
As a Customer Support Technical Manager, you will:
- •Lead and manage customer support operations.
- •Ensure high-quality service delivery.
- •Implement and optimize support processes.
- •Develop and maintain support bots.
- •Collaborate with cross-functional teams.
- •Monitor and report on support metrics.
Conditions
Our offer includes:
- •Remote work flexibility.
- •Opportunities for career growth in the iGaming sector.
- •A supportive and innovative work environment.
- •Collaboration with a diverse team.
- •Competitive compensation package.
Requirements
We are looking for candidates with:
- •At least 1 year of experience in QA, CS Shift-Lead, or Technical Support Management.
- •Experience in the iGaming industry is a strong advantage.
- •Proficiency in Russian and English (B2+ level).
- •Skills in LiveChat and HelpDesk.
- •Understanding of API principles.
- •Experience in bot development and maintenance.
- •Attention to detail and structured thinking.
- •Strong organizational and self-management skills.
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