Customer Sustainability Partner (DK)

Join Kindred Group as a Customer Sustainability Partner in Sliema, Malta, and drive proactive customer service experiences while ensuring compliance and sustainability in gaming. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

• •Join the CS Operations team, reporting to the Regional Customer Sustainability Manager.
• •Deliver outstanding service and gaming experiences for customers.
• •Act as the first point of contact for team escalations, offering solutions to ensure quick resolutions.
• •Spot and flag process issues, working with stakeholders to improve operations and customer experiences.
• •Collaborate with stakeholders to align local market strategies with contact reduction and CX goals.
• •Lead proactive customer communication focused on sustainability, compliance, and service.
• •Ensure seamless customer journeys through onboarding, risk mitigation, and compliance processes.
• •Build 1-2-1 relationships with customers to offer a bespoke proactive service.
• •Partner with Legal and Player Sustainability teams for smooth high-risk communication handling.
• •Drive market-specific tasks to enhance retention and relationships with high-value customers while adhering to sustainability guidelines.
• •Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• •Identify and raise any non-compliance incidents promptly to your line manager.
• •Challenge processes, policies and projects that will negatively impact compliance within the Group.
• •Complete all mandatory compliance training assigned to you.
• •Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

• •Good understanding and experience with Responsible Gaming, GDPR, Player Safety processes and vision.
• •Excellent communication skills.
• •Native/Fluent in Danish.
• •High level of empathy.
• •Proactive and solution-orientated.
• •Comfortable in doing outbound communication with customers via all channels.
• •Strong stakeholder management.
• •Analytical mindset and able to put things in context in order to support long term business strategy.
• •Eager to learn and share your knowledge with others.
• •You fully identify with Kindred's values.
• •Self-driven.
• •Structured in your work.
• •Strong product and Customer Service process knowledge.