CX Researcher / Analyst

• •Immerse in user experience across all SberHealth products (B2C, B2B).

50% of the time

• •Conduct various types of UX research: A/B tests, in-depth interviews, quantitative surveys, moderated and unmoderated usability tests, expert audits;
• •Describe and present results to stakeholders interested in the research;
• •Generate insights, conclusions, and recommendations based on the data obtained;
• •Control the process of product teams' work with the final artifacts of the research and track their use in the product.

50% of the time

• •Regularly collect and accumulate data on customer metrics (CSI, CSAT, MAU, DAU, etc.) as part of assessing the company's/product ratings;
• •Process this data according to existing methodologies and requests from internal departments;
• •Interact with CPOs, product teams, and analyst teams to clarify data and justify metrics, as well as to initiate changes;
• •Deliver this data to clients, build communication with them, and control the correctness of interpretation;
• •Monitor metric indicators month to month, report sharp changes in metrics to the responsible product manager.

• •Free choice of work format: remote within the country or hybrid in Moscow;
• •Medical program including telemedicine consultations, in-person visits to clinics, psychologists, dentistry, laboratory and instrumental diagnostics;
• •Support for an active lifestyle — choose sports activities you like (corporate squash, running, football in Moscow, and reimbursement for your sports membership);
• •Individual development plan for everyone, helping you always see the direction of your path;
• •SberUniversity and payment for relevant training and courses;
• •24/7 veterinarians for your pets;
• •Preferential mortgage.

• •Experience as a CX/UX researcher/analyst/business partner for at least 1 year with products on web and mobile platforms;
• •Ability to work with product analytics and support decisions with data;
• •Understanding of business, product, and customer metrics, as well as their interpretations;
• •High level of soft skills: communication skills, flexibility (in approaches and inputs for research), pushing and lobbying when necessary.